| Q: |
How much does it cost to park at the Q-Park Long Stay? |
| A: |
Click here to see a list of our prices |
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| Q: |
How do you book a space? |
| A: |
You can book a space by following the clear steps on this website from the home page. |
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| Q: |
I don't have a credit or debit card, can I still use the service? |
| A: |
You must have a credit or debit card to use this service. |
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| Q: |
What credit and debit cards do you accept? |
| A: |
Q-Park accepts all major credit and debit cards including; Visa, MasterCard, Delta and Maestro. |
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| Q: |
Do I need written confirmation? |
| A: |
You do not require the written confirmation just your BCP reference number. However, we do
recommend that you print out your email confirmation and take it with you as it contains important
information relating to your booking. |
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| Q: |
How do I amend or cancel my booking? |
| A: |
You may cancel your booking up to 48 hours prior to your departure date without charge.
Inside of 48 hours no refund will normally be issued. To cancel or amend your booking –
contact us by email at
E: communications@bcponline.co.uk
F: 0870 013 4653
T: 0870 013 4600
The opening hours for customer service department are 09.00 – 17.30 Mon – Fri
(except bank holidays). |
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| Q: |
How late can I make a booking? |
| A: |
You can book within 24 hours of your arrival. |
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| Q: |
How do I make a complaint? |
| A: |
Complaints can be made easily and confidentially in writing by post to the following address:
CUSTOMER SERVICES
BCP Ltd
4th Floor
Astral Towers
Betts Way
London Road
Crawley
West Sussex
RH10 9XA
Great Britain
Or by email at communications@bcponline.co.uk or by fax to 0870 013 4657 |
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| Q: |
What will I receive from Q-Park/BCP after I have made my booking? |
| A: |
You will receive an email providing a map, directions and details of your reservation. If you do not
provide an email address, a postal confirmation will be sent out the same day, Monday to Friday. If
booking over the weekend, your confirmation will be sent out on the Monday. Should you not receive
your confirmation before you travel, please ensure you phone our booking agent, BCP customer
services on 0870 013 4600. Our advisors will be happy to fax or email your confirmation or verbally
give you directions to the car park. |
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| Q: |
Is it necessary to pre-book? |
| A: |
Yes, in order to secure your discounted price and to GUARANTEE your parking space. ‘Turn-up’ (or Gate) prices are more expensive. |
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| Q: |
Do we pay when we book? |
| A: |
In order for your booking to be confirmed, our booking agent – BCP – must receive payment. |
